Privacy Policy – jiliph11

1. Introduction

1.1 jiliph11 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship – and that's especially true when it comes to how we handle your information.

1.2 This Policy applies to all personal data collected through the jiliph11 website (jiliph11.org), mobile applications, customer support channels, and any other services operated by jiliph11. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

1.3 jiliph11 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Republic of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC").

2. Data Controller

2.1 For the purposes of the Data Privacy Act of 2012, jiliph11 acts as the Personal Information Controller in respect of the personal data collected through the jiliph11 platform.

2.2 If you have any questions about how jiliph11 processes your personal data, or wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 jiliph11 collects the following categories of personal data:

3.1 Identity & Contact Data

• Full legal name, date of birth, gender;
• Residential address (including barangay, city/municipality, province);
• Email address and mobile number;
• Government-issued identification documents (e.g., Philippine passport, PhilSys National ID, SSS ID, driver's license, UMID).

3.2 Financial Data

• GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank, PNB, and others);
• Deposit and withdrawal transaction history;
• Source of funds documentation (where required for enhanced due diligence).

3.3 Account & Gaming Data

• Username, encrypted password, account preferences;
• Game history, wagering records, bonus usage, and session logs;
• Responsible gaming settings and self-exclusion records.

3.4 Technical & Usage Data

• IP address, device type, operating system, browser type and version;
• Pages visited, time spent on platform, click-stream data;
• Cookies and similar tracking technologies (see Section 10).

3.5 Communications Data

• Records of your communications with jiliph11 customer support, including live chat transcripts, emails, and call recordings (where applicable);
• Survey responses and feedback submissions.

3.2 jiliph11 does not intentionally collect sensitive personal information (as defined under the DPA) unless strictly required for regulatory compliance, such as health information relevant to responsible gaming assessments. Where sensitive personal information is collected, we will obtain your explicit consent and apply heightened security measures.

4. How We Collect Your Data

4.1 jiliph11 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the jiliph11 platform, via cookies, log files, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering (AML) screening services; payment data from GCash, PayMaya, and banking partners.

5. How We Use Your Personal Data

5.1 jiliph11 uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, account data
Identity verification (KYC) and age verification (21+)	Identity data, government ID documents
Processing deposits and withdrawals	Financial data, identity data
Providing and improving gaming services	Gaming data, technical data
Anti-money laundering (AML) and fraud prevention	Identity, financial, technical data
Responsible gaming monitoring and intervention	Gaming data, account data
Customer support and dispute resolution	Communications data, account data
Sending promotional offers and newsletters (with consent)	Contact data, gaming preferences
Regulatory reporting and legal compliance	All categories as required
Platform analytics and performance optimization	Technical and usage data

5.2 jiliph11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

6.1 jiliph11 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (e.g., account management, payment processing, game provision);
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR regulatory requirements, and tax reporting;
• Legitimate interests: Processing necessary for jiliph11's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

7.1 jiliph11 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• KYC and identity verification providers: To verify your identity and age in compliance with regulatory requirements;
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners, to process your deposits and withdrawals;
• AML and fraud prevention services: To screen transactions and detect suspicious activity;
• Game software providers: To deliver game content and maintain game integrity;
• IT and cloud infrastructure providers: To host and operate the jiliph11 platform securely;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law;
• Legal and professional advisors: Where necessary for legal proceedings, compliance advice, or dispute resolution.

7.2 All third-party service providers engaged by jiliph11 are contractually required to process personal data only on jiliph11's instructions and to implement appropriate security measures consistent with the DPA.

7.3 jiliph11 does not transfer personal data outside the Republic of the Philippines except where required by law or where adequate data protection safeguards are in place.

8. Data Retention

8.1 jiliph11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.

8.2 The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter;
• Technical and usage data: Retained for up to two (2) years from collection.

8.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jiliph11's data disposal procedures.

9. Data Security

9.1 jiliph11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Multi-factor authentication for administrative access to systems containing personal data;
• Regular penetration testing and vulnerability assessments;
• Role-based access controls limiting data access to authorized personnel only;
• 24/7 security monitoring and intrusion detection systems;
• Regular staff training on data protection and information security.

9.2 In the event of a personal data breach that is likely to result in harm to affected individuals, jiliph11 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA.

9.3 While jiliph11 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your jiliph11 login credentials.

10. Cookies & Tracking Technologies

10.1 jiliph11 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management and security. These cannot be disabled.
• Performance cookies: Collect anonymized data about how players use the platform to help us improve functionality and speed.
• Functional cookies: Remember your preferences (such as language and display settings) to personalize your experience.
• Analytics cookies: Used to understand aggregate player behavior and platform performance. Data collected is anonymized where possible.

10.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jiliph11 platform.

10.3 jiliph11 does not use cookies to serve third-party advertising or to track your activity on websites outside of jiliph11.org.

11. Your Data Subject Rights

11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiliph11:

• Right to be informed: The right to know what personal data jiliph11 collects and how it is used;
• Right of access: The right to request a copy of the personal data jiliph11 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

11.2 To exercise any of the above rights, please contact jiliph11's Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

11.3 Where processing is based on your consent, you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12. Children's Privacy

12.1 If you believe that a minor has registered an account on jiliph11, please contact our support team immediately so that we can investigate and take appropriate action.

13. Third-Party Links

13.1 The jiliph11 platform does not contain links to third-party websites. In the event that any third-party content or links are displayed on the platform in the future, jiliph11 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

14. Changes to This Privacy Policy

14.1 jiliph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. The effective date at the top of this page will be updated accordingly.

14.2 Where changes are material, jiliph11 will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect. Your continued use of the jiliph11 platform after the effective date of any amendment constitutes acceptance of the revised Policy.

14.3 We encourage you to review this Privacy Policy periodically to stay informed about how jiliph11 protects your personal data.

15. Contact & Complaints

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or jiliph11's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the jiliph11 platform
• Response Time: Within 15 business days for data subject requests

15.2 If you are not satisfied with jiliph11's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Republic of the Philippines. Information on how to file a complaint is available on the NPC's official website.